Customer details
Your contract or customer information.
Auto warranty claims process
A repair process built to save time at the shop.
Eligible contracts may allow service at qualifying dealers and repair facilities nationwide. When a repair is authorized and covered, approved amounts may be paid directly to the facility, subject to the contract.
AI-generated depiction of a real 2025 Nissan Sentra SR production model.
What happens
From diagnosis to direct payment.
The contract's claim process lets an eligible repair facility submit a diagnosis and estimate for review before work begins. If the repair is authorized and covered, approved amounts may be paid directly to the facility.
- Use an eligible dealer or repair facility, subject to contract requirements
- Titan reviews the repair against active contract terms
- Approved covered amounts may be paid directly to the facility
- Authorization is confirmed before covered work begins
Before work begins
Help the repair review move efficiently.
Having the vehicle and repair details available can make the authorization conversation easier for you and the repair facility.
Vehicle details
VIN and current odometer reading.
Repair findings
The facility’s diagnosis and estimate.
Shop contact
A direct contact at the repair facility.
Five steps
A clear claim path.
Your contract terms control the final approval, but this gives customers a simple expectation before they need service.
Choose a shop
Take your vehicle to an eligible dealer or repair facility that can follow the contract's claim process.
Diagnose repair
The shop identifies the failed component and repair estimate.
Review coverage
Titan reviews the repair against your active contract terms.
Approve work
Approved covered repairs can move forward with the facility.
Direct payment
Titan pays the shop directly for covered amounts when eligible.
Need claim support?
Call support before authorizing covered repairs.
Fast communication helps your repair facility understand the covered component, authorization, and documentation requirements.